So, you’re curious about joining Kasper. That probably means you care about privacy and about people. Perfect. Because this role is all about both.
What’s Kasper?
Right now, it’s small. But the mission is big. Kasper started to help individuals take back control over their digital presence, one search result at a time. No trackers, no adtech, no shady incentives. Just privacy, as a service – and a right.
What’s the role?
As Customer Success Manager at Kasper, you’ll be the link between our mission and the people we serve. You’ll support our customers directly, guide them through the process of reclaiming their digital privacy, and make sure they feel safe and supported along the way.
This isn’t about upselling or scripts. It’s about trust. People come to us when they feel exposed online, and your job is to guide them through the process with empathy, clarity, and a sense that someone is really in their corner.
What you’ll be doing
Supporting customers through email and in-app chat, answering their questions clearly and thoughtfully
Sending legal requests to data brokers and platforms to remove customer information
Tracking decisions on requests, managing the process, and updating customer accounts accordingly
Onboarding new customers and making sure they understand how Kasper works
Acting as the voice of the customer inside Kasper, sharing insights and feedback to improve our service
Helping refine and improve our support processes as we grow
What we’re looking for
Excellent communication skills, especially in writing, with the ability to make complex things feel simple
Empathy, with a natural ability to understand what people are going through and treat them with care
Organized and proactive, spotting problems early rather than waiting for them
Comfortable in a startup environment, where things move quickly and priorities shift
Bonus: Previous experience in customer support, customer success, or operations
Why join?
Because Kasper isn’t just another SaaS tool. We’re building something that actually helps people take back control of their digital lives. You’ll be joining early, while the company is still forming. That means your work won’t just support customers, it will help shape Kasper itself.
Benefits
Fully remote role, work from wherever you are
Flexible hours, we focus on delivering great support and outcomes, not micromanaging schedules
Growth opportunities, Kasper is growing quickly and there will be plenty of chances to accelerate your career into new roles or leadership positions
If that sounds exciting (and a little scary), we’d love to hear from you.
Kasper Sthlm · Remote